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Now open – Home Energy Assistance Program (HEAP)

November 4, 2020

Regular HEAP Benefit

It’s getting cold New York! The Home Energy Assistance Program (HEAP) is a federally funded program that helps low-income homeowners and renters pay for utility and heating bills.

If you have received an electric, gas, or heating disconnect notice, you can apply for emergency financial help. You may also qualify for help if you have a low supply of heating fuel or a broken boiler or furnace.

The 2020-2021 Regular HEAP benefit season is open from November 2, 2020 through March 15, 2021. Recipients of HEAP benefits may receive one regular HEAP benefit per program year to help pay for heating costs. Eligibility and benefits are based on income, household size, the primary heating source, and the presence of a household member who is under age 6, is age 60 or older or has a permanent disability. Regular benefits for households that pay directly for heat based on actual usage are paid directly to the vendor that supplies the household’s primary source of heat. HEAP recipients can use HEAP approval letters as documentation to support Con Ed reduced rate programs and Verizon Lifeline.  


A household may be eligible for a regular benefit if:

·    Clients and/or household members are United States Citizens or qualified immigrants and

·    The household’s gross monthly income is at or below the current income guides or

·    The applicant is

·    in receipt of Supplemental Nutrition Assistance Program (SNAP) benefits or

·    in receipt of Temporary Assistance or

·    in receipt of Code A Supplemental Security Income (SSI Living Alone)


To apply, please contact 212-331-3126. Applications will soon be available on ACCESS HRA* to download and mail back to HRA. There is no need to come in to a Center. The completed application can be mailed back to HRA at:



PO Box 1401

Church Street Station

New York, NY 10008


*Please note, the HEAP application cannot be submitted through ACCESS HRA. 


HEAP Application Assistance


While there is no need to come into an HRA Center to apply for HEAP, starting in November when the HEAP season opens, HRA will have representatives providing HEAP application assistance to potential clients in six FIA job centers and in four community sites. These representatives will provide assistance with completing applications and will forward to the HEAP central office for processing. Individuals applying for benefits can also drop off applications and documents at these locations.


HRA sites are listed below (open Monday – Friday 9 am – 5 pm):


Waverly Job Center

12 W. 14th Street, 4th floor

New York, NY 10011


Coney Island Job Center

3050 West 21st Street

Brooklyn, NY 11214


Rider Job Center

300 Canal Place

Bronx, NY 10451


Crotona Job Center

1910 Monterey Avenue, 5th floor

Bronx, NY 10457


Queens Job Center

32-20 Northern Boulevard, 2nd floor (enter on Honeywell Street)

Long Island City, NY 11101


Richmond Job Center

201 Bay Street, 2nd floor

Staten Island, NY 10301


HRA representatives will also be located in the following community locations:


Boro Park Jewish Community Council(Tuesdays and Wednesdays 9 am – 5 pm)

1310 46th Street

Brooklyn, NY 11219


Margert Community Council (Mondays 9 am – 5 pm)

325 Beach 37th

Far Rockaway, NY 11691


Assemblyman Ron Kim’s Office (Wednesdays and Thursdays 9 am – 5 pm)

136-20 38th Avenue, Suite 10A

Queens, NY 11354


State Senator Leroy Comrie’s Office (Tuesdays and Thursdays 9 am – 5 pm)

113-14 Farmer’s Boulevard

Queens, NY 11412


Heating Equipment Repair or Replacement Benefit


The 2020-2021 Heating Equipment Repair and Replacement benefit season opened on October 1, 2020. For eligible homeowners, the Heating Equipment Repair and Replacement benefit can help cover the cost to repair or replace a furnace, boiler and other direct heating equipment. Benefit amounts are based on the actual cost incurred to repair or replace a furnace, boiler, and/or other essential heating equipment, $3,000 for a repair and $6,500 for a replacement. Clients should call DSS at 212-331-3126. The in-person interview and application requirement is temporarily suspended.